Privacy Policy

“The Express Bookshop”, is an Independent Company, Registered Name, Elite Fulfilment Company Ltd (Companies House Registration No. 4558918), who under contract, represents number of publications including the Daily Express, Daily Star, Daily Star Sunday, Sunday Express, OK!., Star and new!  Our affiliation with their owners, Express Newspapers, TM Publishing 1 Plc and TM Magazines Limited is solely for the purpose of providing mail order services to purchase books, CD’s and linked products as advertised in any of these publications or chosen by us to list for sale by these means.  This is the Privacy Policy for the use of our website.

This policy explains how we make use of personal data we collect. We are committed to your right to privacy and will only use your data as set out in this Privacy Policy. Please read this information carefully. By using our site and submitting information, you consent to the collection and use of your personal data by us as described in this Privacy Policy.

We occasionally modify our Privacy Policy and will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our Privacy Policy frequently to ensure that you are aware of any changes.

We collect your information for these main reasons:

1.     To create a record of you as a customer of our Bookshop.

2.     To process the order that you have placed with us.

3.     To store only your name and address for that calendar year should you return and place further orders.

What we do not do:

1.     Your telephone contact as supplied, solely for the purpose of your order, is not placed or stored permanently on any computer.

2.     Your payment details are not permanently stored or placed within your customer record on any computer for automatic reuse.

3.     We will not call you if your payment is refused, declined for insufficient funding or otherwise not processed due to your error in input of data or suspicion of fraud.  We will however send you a message via the order system to advise you of the status and request that you re-order.

4.     Your payment and data will not be processed until your order is ready for dispatch.  Dependent on the “in print” status, this can be up to 10 workings days or longer.

5.     We will not require you to “create an account”, use passwords to access our site, and visiting and ordering through our site does not enrol you into any club, or form any contract to make future purchases.

Your Personal Data, order and payment details are processed for transmission to us through secure systems via Globe Charge a service provided to us by Shop Factory.  These are firstly divided transmitted separately via different systems in encrypted form and are thus are secure.  This data is stored for a limited period during the processing of your order, and for informing you of progress of your order. 

We continue to maintain your internet order details for a period of 4 months for the purpose of resolving any dispute arising from the transaction.  After that period your transmitted information is permanently deleted from the system. 

The transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies

Our website uses cookies within Google analytics only. It tracks orders and pages visited and parts of the world that visit our site. This together with search word data is valuable and helps to keep the profile of The Express Bookshop high on the internet search engines. Please be absolutely assured that no personal data is visible or gathered whilst you are visiting our site. Your details only become known when you place a physical order. Those details are then encrypted and passed to us for decoding. At no time are your details in the public domain.

By visiting our website, with your browser settings set to accept cookies, you agree that we can store these cookies on our system. This means you are not then counted as a new visitor each time you re-visit our site. You can of course easily delete these cookies when you do in house maintenance on your internet files and temporary internet folders.

Our values

We at Elite Fulfilment Company Ltd, The Express Bookshop, will respect your privacy and you will only receive marketing communications from Express Newspapers, TM Publishing 1 Plc and TM Magazines Limited if you opt in to do so during the placement of your order.

If you do not opt in by putting YES in response to the relevant question regarding your personal data, your information is not shared with anyone. 

In this respect, should you choose to share your information you will need to read the Privacy information at https://www.express.co.uk/privacy prior to doing so.  

You have the right to ask Express Newspapers, TM Publishing 1 Plc and TM Magazines Limited not to use your personal data for marketing purposes. You can request that you stop receiving information from them at any time by writing to us at Electronic Customer Relationship Management Department (ECRM), Express Newspapers, The Northern & Shell Building, 10 Lower Thames Street, London, EC3R 6EN or emailing us at crm@express.co.uk.

They will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Data subject rights

As a data subject you may have rights in relation to your personal data which include: 

  •   Right to rectification. You may request that we rectify any inaccurate or incomplete personal data. 
  •   Right to withdraw consent. You may at any time withdraw your consent to the processing of your personal data carried out by us on the basis of your previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
  •   Right to make a subject access request (SAR). You may request in writing copies of your personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit proof of your identity and any payment permitted by law, where applicable. 
  •   Right to erasure. You may request that we erase your personal data earlier than stated. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with. 
  •   You may request that we restrict our processing of your personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
  •   Right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or complaints in relation to how we process your personal data. However, each data subject has the right to contact the relevant supervisory authority directly.

This Privacy Policy should be read together with our Cookie Policy and Customise Your Settings

Legal information and how to contact us

Under the EU General Data Protection Regulation (GDPR) we have to say who the 'controller' is for services provided through our sites. The controller is the department responsible for protecting information and, in our case are the Directors, Elite Fulfilment Company Ltd, email: sales@expressbookshop.co.uk

If you would like to exercise your data subject rights or have any questions about this Privacy Policy, please address your request to the at the address shown or email above.  

GENERAL ENQUIRIES

For all general enquiries regarding our site please contact us using the details below.

Email: sales@expressbookshop.co.uk

Phone General Enquiries: 01872 562310

Address: 

The Directors (Mr Nicholas and Mrs Susan Ladbrooke)

Elite Fulfilment Company Ltd

Coosehecca Farm

Chacewater

TRURO TR4 8QU